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Covid - 19 Safety Measures - Outside Dining

Updated: 10/04/21

Unfortunately due to shipping problems the patio heater delivery has been delayed. We are trying to source heaters from alternative suppliers however these are in very high demand at the minute. Our advice remains the same regarding dressing appropriately, we have fleece throws available and are happy to fill a hot water bottle if you wish to bring one with you.

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Please see information regarding operational and safety measures below that we have implemented here at The County to ensure customer and staff safety as well as your enjoyment during the first phase of re opening where we will be offering outside dining. We would like to you remind you that this is a live document and will be updated in line with government guidelines.

The safety and well-being of our staff, guests and suppliers is our number one priority and it is for this reason we will be implementing and following the current Government Guidelines.
 

We all have a responsibility to continue to observe these guidelines and therefore no guests, staff or suppliers should be on site if they have any of the symptoms of COVID-19.


Key Information from the 12th April 2021

All signage displayed must be read and adhered too.

Outside dining and drinking will be available and the 'Rule of 6' or 2 households applies, 
 

Opening Times*
Monday - Saturday 12:00 until 21:00

Sunday 12:00 - 19:00 


Food Service Times (Including Take Away Meals)*
Monday - Saturday 12:00 until 14:00 & 17:00 until 20:00

Sunday 12:00 - 18:00

 

*We advise calling us on 01325 312273 in advance of your arrival as the management team may make a decision to close early due to poor weather or lack of customers. 

We will be offering a slightly different menu to what we would normally serve inside as we don't want the quality of food or guest experience to suffer as a result of factors beyond our control (Weather etc). The menu is available by clicking here. Our normal menu offering will resume when we can welcome guests indoors.

We will be offering a reduced draught selection which will be, Estrella, Kingstone Press Original, Shipyard, Guinness & 1 Hand pull Pale Guest Ale. Full Range of wines and spirits will be available.

UNLIMITED REFILLS will be available on Pepsi Max & Diet Pepsi. 

Customers are not permitted inside as a result of a change in weather.

Use of the ordering website will ensure a smoother and more efficient service.

Please give us as much notice as possible if you wish to cancel a reservation.

 

Take Away meals will be offered as an alternative if the weather is not suitable for outdoor dining.

Reservations can be made online or over the phone if you wish to order food.
PLEASE NOTE - Reservations are not being taking for drinking only, we have tables allocated for this that are not available to reserve, this is on a first come first served basis . 

 

- We will not allow more than 6 people to gather outside the premises unless you are part of a larger household or have formed a single adult support bubble in line with government guidance on support bubbles the correct guidance on this can be found by clicking here.

- Tables and chairs must not be moved.

 

- We will not serve any customer that comes into the restaurant to place an order. We have an online ordering site and will serving at the table only, this obviously creates more work for staff and your patience is expected if you choose not to use the ordering site.

 

- The one way system must be followed when entering and leaving the premises to use the toilets. The only two exceptions are customers with walking difficulties and staff when delivering food and drinks to outside tables.

- When inside the restaurant face coverings must be worn at all times.

- All guests over the age of 16 must 'Check In' using the NHS App & QR Code or provide their contact details to a member of staff, we have been instructed to refuse entry / service for non compliance. 

- Well behaved and friendly dogs are welcome outside.

 

Please remember our staff are required to ensure customers follow the rules and should not be made to feel uncomfortable for doing so. The managements decision is final.


The Finer Details

The below has been developed in connection with our Risk Assessment.

Social Distancing

  • It is the responsibility all staff within the business as well as guests to follow Government Guidelines with regards to social distancing.  This information will be displayed and amended in line with the latest Government Guidelines. Management will provide reminders and checks to ensure this is adhered to.

  • We will be following guidelines on social gatherings and will not make any allowances that deviate away from this.

  • Face masks will be available at the cost of £1.00 from behind the bar.

  • Screens will be placed if required where social distancing isn’t possible – eg. At the till.

  • Chairs and tables have been deliberately placed for social distancing. Please do not move tables without management approval.

  • Customers collecting Takeaway orders will be required to wear a face covering unless they are exempt.


Cleaning and Sensitisation

  • Staff will be required to sanitise all surfaces and touch points frequently.

  • Where appropriate PPE will be provided to all staff as well as instructions on how to use it.

  • Hand sanitation stations will be available at entrances, exits and other key areas for staff and guests to use.

  • Signage will be displayed in toilets advising of the correct hand washing procedures.
     

Bar & Restaurant

  • We will operate a one-way system through the restaurant. Entry via the main entrance and departure via the cark park entrance. Guests that can’t manage the stairs will still be able to depart via the main entrance however staff will ask customers to keep an appropriate distance while this happens. Staff delivering drinks to outside tables will also be able to use the front door.

  • Menus will be single use. Guests will be requested to order via their own device wherever possible.

  • Additional hand wash facility to be provided in the kitchen for waiting staff to wash hands so that the need for staff to go behind the bar is reduced.

  • Straws are available however they are now all individually wrapped.

  • Staff will wear face masks when attending to tables.

  • Tables will remain unset, cutlery will be brought to the table by staff once an order has been processed.

  • Salt & Pepper pots will be sanitised after each use.

  • Hand sanitiser to be used after money transactions in line with guidelines to reduce risk to staff.

  • Card machine transactions contactless where possible, customers are to be responsible for inserting and removing their own card. Machine to be sanitised after each use. Cash payments will still be accepted.

 

Toilets

  • Access to the toilets will be limited to 2 people.

  • Toilet seat sanitiser spray will be available in each cubicle for guest use.

  • Other surfaces will be sanitised regularly by staff.

  • Guidelines on washing of hands will be displayed in the toilets.

  • Customers must follow the one way system and wear face coverings when inside.
     

Guest Accommodation - Remains Closed except for permitted exceptions only
 

  • Rooms will be deep cleaned after each guest departure

  • Housekeeping staff will be provided with PPE equipment when cleaning the rooms.

  • For multiple night stays we will leave sufficient towels and refreshments in the rooms and we will not ‘refresh’ rooms.

  • Restaurant staff will periodically clean touch points in the B&B public areas.

  • Cups and Cutlery in rooms will continue to be thoroughly cleaned and sanitised.

  • All extra bedding to be removed from rooms and will be available upon request.

  • All rooms will be cleaned using antiviral disinfectant and sanitiser.

  • External contractors for hotel linen have increased their measures and are washing laundry at higher temperatures and using stronger chemicals to kill any virus.

  • Hand sanitiser will be available in guest bedrooms.

  • Guests to be asked to minimise contact with surfaces in public areas – and will be discouraged from using the lounge.

  • Guest to leave keys in the rooms on departure and HK to sanitise before returning to the box.

  • Rooms will be available at a reduced rate and cereal provided in the lounge.

  • Take Away options will be available in guest bedrooms – cutlery and plates to be available.
     

Our Staff Safety and Wellbeing

  • Staff training will be delivered and recorded to include COVID-19 policies and procedures.

  • All staff will be provided with PPE where appropriate. Including face masks, aprons and gloves.

  • Staff to adhere to hygiene starts at home guideline and arrive to work in best condition for work.

  • Additional hand washing procedures and records to be introduced.

  • Mental health care is important to us and we always want staff to know we have an open door policy for any and all concerns if they need any help at all. We also have online support for any concerns to COVID ask for details.

  • ALL staff must also make sure they are fit to work, if any staff member is showing any symptoms of COVID – they must immediately inform their manager and stay at home following the stay at home guidelines in isolation.

 

Communication

We will provide accurate and timely information to our staff, guests and suppliers via the most effective platforms including updating this document on a regular basis, newsletters, social media and meetings where appropriate. All relevant documentation within the business will direct people to this webpage for the most up to date information and guidance.